Shipping policy

Shipping Information

Thank you for choosing Black Label DTF! We take pride in producing high-quality DTF transfers and getting your order out as quickly as possible.

Production Time

  • Orders placed before 3:00 PM Eastern Time (Monday–Friday) will typically be produced and shipped the next business day.
  • Orders placed after 3:00 PM ET, on weekends, or on holidays will begin processing on the next business day.
  • During periods of unusually high order volume, production times may be slightly longer. If this occurs, we will communicate any significant delays.

Shipping Carrier

All orders are shipped via UPS. Shipping options and estimated delivery times are displayed during checkout.

Available shipping services may include:

  • UPS Ground
  • UPS 2nd Day Air
  • UPS Next Day Air

Please note that selecting an expedited shipping method does not shorten production time. Expedited shipping only affects the transit time once your order has shipped.

Shipping Rates

Shipping rates are calculated automatically at checkout based on:

  • Package weight
  • Package dimensions
  • Shipping destination
  • Selected UPS service

Order Tracking

Once your order ships, you will receive a confirmation email containing your UPS tracking number. Tracking information may take several hours to update after the shipping label has been created.

Delivery Estimates

Estimated delivery dates provided by UPS are estimates only and are not guaranteed. Delivery delays caused by weather, carrier issues, holidays, or other circumstances beyond our control are the responsibility of the shipping carrier.

Black Label DTF is not responsible for delays that occur after a package has been accepted by UPS.

Incorrect Shipping Addresses

Please verify your shipping address before placing your order.

If an incorrect address is provided:

  • We cannot guarantee that changes can be made after the order has entered production.
  • Customers are responsible for any additional shipping charges incurred due to an incorrect or undeliverable address.
  • Orders returned to us because of an incorrect address will require additional shipping payment before being reshipped.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and retain all packaging materials for inspection.

If your package appears to be lost in transit, please contact us as soon as possible. We will work with UPS to investigate the shipment and help resolve the issue.

Shipping Holidays

Orders are processed and shipped Monday through Friday, excluding major U.S. holidays.

Local Pickup

At this time, local pickup is available only by prior arrangement. Please contact us before placing your order if you would like to arrange pickup.

Questions?

If you have any questions regarding your order or shipping, please contact us.

Email: sales@relicprinting.com

We appreciate your business and look forward to helping you create amazing apparel with premium-quality DTF transfers.